Contact Us - Montana-Dakota Utilities Company

If this is an emergency, call 800-638-3278

Please do not use this contact form if you have an emergency such as:

Gas Odor • Gas Leak • Possible Carbon Monoxide Symptoms • Line Break

Need help? Agents are available to chat from 10 a.m to 5 p.m. CST to answer your questions.

Login to your MDU online account and look for the Chat feature at the bottom of the screen.

Contact Montana-Dakota Utilities Co.

Contact us by telephone

Our Customer Service Center can assist you with many account related requests, including checking balances, making payments, starting or stopping service, and much more.

Customer Service:
7:30 A.M. – 6:30 P.M. | Monday through Friday
Phone: 800-638-3278
Fax: 701-323-3104

Contact us online

Our Online Account Services offer current account holders a wide variety of self-help options. These options include viewing your statement and account history, requesting service changes, as well as scheduling a payment plan. Please register and login to view these options and many more. If you are needing new service, please call us and a representative will be happy to assist you.

Let’s Chat!

Montana-Dakota Utilities now offers online chat through Online Account Services. Online chat is available to MDU’s customers Monday through Friday, 9 A.M. to 4 P.M. MT, and 10 A.M. to 5 P.M. CT. Login to your account and click the chat icon near the bottom of the screen to chat with an agent.

If you have comments, questions or concerns you would like to share with us, complete the form below. Please remember that we will not reply with account information without secure verification first. For example, requests to start, stop or transfer service cannot be processed via the contact form on this page.

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If this is an electrical emergency, please call us immediately at 800-638-3278.

If your power should go out, find out if neighboring homes still have electric service. If they still have power, check your fuse box or circuit breaker panel. If a fuse is blown, or a circuit breaker is open, turn off the lights and appliances on the circuit. This will help prevent damage to your appliances and your electrical system as well. Then replace the fuse with the correct amperage for the circuit or turn on the breaker. If a fuse continues to blow or the breaker continues to open, call an electrician to find and repair the problem.

When the electric outage is not confined to your home, disconnect or turn off as many electrical appliances and lights as possible. This will help protect your equipment and reduce the initial demand for electricity when the power is reconnected. Leave one light switch to the “on” position so you can tell when power is restored. Then you can reconnect appliances one at a time.Call Montana-Dakota Utilities to report any outage not confined to your home unless you know a neighbor has already reported it. Call us at 800-638-3278.

If you smell natural gas or think you have a gas leak:

Get everyone out of the building immediately
DO NOT use the telephone, a flashlight, or any electrical switches
Once you are safely outside, call Montana-Dakota Utilities at 800-638-3278 from your cell phone or a neighbor's phone

New customers should speak to a Customer Service Representative by calling 800-638-3278. If you have an existing account, you may also login or register on our Customer Website.

To make any account-related activities, please login or register on our Customer Website or speak to a Customer Service Representative by calling 800-638-3278

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